Frequent
questions.

France: 3 to 5 business days via Colissimo. Europe: 5 to 8 days. Worldwide: 7 to 14 days. You receive a tracking number by email upon shipment.

Free shipping to France for orders above €100. Below that, €9.90 per item. Europe: €19.90/item. Rest of the world: €49.90/item.

Cancellation possible within 1 hour of order by contacting contact@thewrappist.com. Any modification (item, address, finish) is reviewed case by case depending on workshop preparation status — not a guaranteed right. No change is possible once cutting has started.

Refuse the package at delivery (mandatory reservations on the carrier slip) OR contact us within 48h with photos of: sealed package, opened package, product, and carrier slip. The claim is reviewed within 5 business days. Depending on findings: replacement, partial refund, or substantiated refusal. No automatic shipment without inspection.

Gloss = deep shine, enhances curves. Satin = silky matte, discreet elegance. Chameleon = color shifts by angle, statement finish. Chrome = mirror effect, ultra-visible. Our catalog details every finish.

Yes, each skin is cut for a specific model. Check the exact model (generation, size) before ordering. iPhone 16 ≠ iPhone 16 Pro, MacBook Air 13 M2 ≠ MacBook Air 13 M3.

Outdoor (car): 5–7 years for Gloss/Satin/Carbon, 4–6 years for Chameleon, 2–3 years for mirror Chrome. These are observed durations from our own installations, not legal warranties.

Yes during installation, with heat and a felt squeegee. After final pressure on a clean, warm surface, the adhesive becomes permanent.

For Tech Skins (iPhone/MacBook): yes, they're pre-cut and we include instructions. For vinyl on a car, we recommend an experienced installer — unless you have experience.

For tech skins: microfiber cloth and patience. For car vinyl: felt squeegee, precision knife, heat gun, IPA for degreasing. Available in our Tools section.

We're launching the Wrappist Certified directory in 2026. Meanwhile, contact us: we redirect to partners in your area.

Credit card (Visa, Mastercard, Amex) via Stripe, PayPal, and 3- or 4-instalment payment via Klarna (subject to eligibility).

Yes. Payment goes through Stripe (PCI-DSS Level 1, highest security tier). We never see your card number. The site is fully HTTPS encrypted.

Yes, a compliant invoice (excl. VAT, 20% VAT, incl. VAT) is sent automatically by email after each payment, with your order number and transaction reference.

Yes, within 14 days of receipt for unused products in original packaging. Custom-cut vinyl by the metre is non-returnable (except for product defects).

Send detailed photos of the defect to contact@thewrappist.com within 48h of receipt, BEFORE any installation, cutting, or handling. The product must be returned to the workshop for inspection (return shipping at the customer's expense, non-refundable). No replacement or refund is processed before inspection. Decision within 7 business days after we receive the return.

The material is warranted against manufacturing defects. The installation warranty applies only to Wrappist Certified installers, for 12 months, and covers strictly installation defects (edge lifting, persistent bubbles). Excluded: high-pressure washing under 30 cm, non-recommended solvents, accidents, lack of maintenance, prolonged exposure beyond normal use. Proof of installation and maintenance required.

Create a pro account on the Become a Reseller page with your business number. Our team validates your file within 48h and you gain access to a progressive pricing grid, quoted on request based on committed volume and order frequency.

No. Our films ship from our workshop under our brand. We do offer co-branding for validated resellers (on a case-by-case basis).

Yes — see the Certified Installer Program. 4 online modules + 2 in-person sessions in Caen, twice a year.